At West Elm, we aim to make the shipping process as seamless as possible for our customers. This shipping policy outlines key information related to delivery timeframes, shipping rates, methods, restrictions, and more to set clear expectations around fulfillment and delivery.

Delivery Timeframes

We strive to process and fulfill orders quickly to deliver your West Elm products in a timely manner. However, delivery timeframes can vary based on product availability, customization, and your shipping destination.

In-Stock Products

For in-stock products ready to ship from our warehouses, you can expect to receive your order within 5-7 business days via standard shipping. We will provide real-time estimates during checkout based on your shipping address and selected delivery method.

For custom upholstery or other made-to-order items, delivery may take 2-3 weeks as we handcraft your pieces specifically to your specifications. Rush delivery is not available for customized furnishings.

Out-of-Stock Products

If any items in your order are currently out-of-stock or on backorder, your delivery timeframe may be longer as we await inventory availability. We will clearly indicate product availability on each item page and provide estimated restock dates.

You can choose to receive all items in one shipment when backorders arrive, or split your order into multiple shipments. Customer Service can assist with adjusting delivery preferences if needed.

Shipping Rates

Shipping fees vary based on your location and preferred shipping speed. During checkout, we will automatically calculate real-time rates with all charges and taxes for your review.

Contiguous United States

For the 48 contiguous United States, we offer standard 5-7 day delivery as well as expedited 2-day and next-day delivery for an additional fee.

Oversize items may require threshold delivery or white glove service at an added cost. We will clearly indicate any oversize items during checkout.

Alaska & Hawaii

We happily ship to Alaska and Hawaii via 2-day or next-day air. Due to remote locations, shipping rates are generally higher than the contiguous US.

Deliveries to rural areas may take longer than major cities. We apologize for longer transit times, but currently do not offer expedited delivery to remote regions of Alaska and Hawaii.

International Shipping

At this time we only ship products to the United States, including Alaska and Hawaii. We are currently unable to offer international delivery to other countries. However, we hope to expand our global shipping capabilities in the future as we grow our operations.

Military Addresses

We proudly offer discounted shipping rates to APO/FPO/DPO addresses for military members and U.S. diplomatic communities. Delivery methods are limited for APO/FPO/DPO boxes, so items may take 2-3 weeks for delivery.

Order Changes & Cancellations

If you need to update shipping address, delivery method, or cancel your shipment, please contact Customer Service immediately so we can intercept your order before it departs our facilities.

For customized or made-to-order products already in production, changes and cancellations may not be possible. Our representatives can provide guidance specific to your purchase.

Shipment Confirmation & Tracking

As soon as your order ships from our warehouse, you will receive an email and text notification (if opted in) with carrier tracking information. You can also view real-time delivery status directly on our site within your Account overview.

If tracking details display any delays or exceptions, the carrier will contact you directly regarding next steps. Please allow 1 business day from the scheduled delivery date before reporting any missing shipments so the carrier has adequate time to investigate.

Loss & Damage

We thoroughly inspect and carefully package all shipments to ensure safe transit. However, unforeseen loss or damage may occasionally occur with third party carriers during transportation and final delivery.

Inspect your shipment immediately upon delivery before signing for acceptance. If you notice external damage or loss when receiving your products:

For concealed damage found after opening packages:

If loss or damage is reported timely, we will determine appropriate resolution such as refund, replacement, or repair based on claim details. We apologize for any inconveniences with delayed orders or extra processing steps related to shipment issues.

Return Shipping

If you need to return qualifying items for refund or exchange, you are responsible for return shipping costs. Carefully repackage the undamaged product with all included components and accessories into original packing materials whenever possible. Affix the pre-paid return shipping label from your Return Authorization onto the outer packaging.

Schedule carrier pickup or drop off your securely sealed return package at a convenient shipping location or Post Office. Continue safeguarding tracking details until the package reaches our returns processing facility. Once received and inspected for damage, we will process next steps for refund or replacement.

Shipping Policy Updates

To stay current with any changes to delivery timeframes, rates, methods, restrictions and more, review this Shipping Policy periodically prior to placing your order. Revisions or additions will be clearly noted with new effective dates. Updated policies supersede older versions for future purchases.

If you have any other questions related to shipping, delivery, loss/damage claims, or returns, please reach out to our Customer Service team for assistance. We look forward to fulfilling and shipping your order!